Warranty Policy

At WOOASK®, we take pride in providing high-quality language translator devices and earbuds. We understand the importance of ensuring that our products meet your expectations and are free from defects. To give you peace of mind, we offer a comprehensive warranty policy that covers our products.

1. Warranty Coverage:

All WOOASK® language translator devices and earbuds come with a limited warranty. This warranty covers any manufacturing defects or malfunctions that occur during normal use. It does not cover damages caused by misuse, accidents, or unauthorized modifications.

2. Warranty Period:

The warranty period for our language translator devices and earbuds is one year from the date of purchase. During this time, we will repair or replace any defective product free of charge.

3. Warranty Process:

If you encounter any issues with your WOOASK® language translator device or earbuds, please follow these steps to initiate the warranty process:

  1. Contact our customer support team by email at customerservice@wooask.com. Provide them with your order number and a detailed description of the issue you are experiencing.
  2. Our customer support team will guide you through troubleshooting steps to determine if the issue can be resolved remotely.
  3. If the issue cannot be resolved remotely, our customer support team will provide you with instructions on how to return the product for repair or replacement.
  4. Once we receive your returned product, our technical team will assess the issue and either repair or replace the product as necessary.
  5. We will then ship the repaired or replacement product back to you free of charge.

4. Exclusions:

Please note that our warranty policy does not cover the following:

  • Normal wear and tear
  • Damage caused by improper use or handling
  • Loss or theft of the product
  • Damage caused by accidents, natural disasters, or other external factors
  • Any modifications or repairs done by unauthorized personnel

5. Contact Us:

If you have any questions or concerns regarding our warranty policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that you have a positive experience with our products.

Thank you for choosing WOOASK® for your language translation needs. We are committed to providing you with reliable and innovative solutions.

ty time is one year for hardware and lifetime for software upgrade.