Refund Policy

At WOOASK®, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a product may not meet your expectations. In such cases, we offer a comprehensive refund policy to ensure your satisfaction.

Our refund policy covers all eligible products purchased from our store. To be eligible for a refund, the following conditions must be met:

  1. The product must be returned within 30 days of the original purchase date.
  2. The product must be in its original condition, unused, and in its original packaging.
  3. All accessories, manuals, and promotional items included with the product must be returned.

If you meet these conditions, you may request a refund by contacting our customer support team. Please provide your order number and a detailed explanation of the reason for your refund request.

If the return is due to issues other than the product, you may be required to bear the shipping costs for the return.

Once your refund request is received and approved, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that it may take up to 10 business days for the refund to be reflected in your account.

Please be aware that certain products may be subject to specific refund conditions. These conditions will be clearly stated on the product page and may include restocking fees or return shipping costs. It is important to review these conditions before making a purchase.

If you receive a defective or damaged product, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the specific situation.

WOOASK® reserves the right to refuse a refund if the returned product does not meet the eligibility criteria stated above or if it is determined that the product has been misused or intentionally damaged.

We value your trust and strive to provide you with the highest quality products and services. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.